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New IT System for Tallinn City Government

Client Need

Tallinn City was developing a new IT system for improving its legislation processes of important City decisions. The new system was planned to outplace the old IT software, increase efficiency, transparency and engagement. Although technical solutions were ordered in procurement, its implementation needed to be supported to achieve adoption in all agencies.

Our Solution

  • Delivered project team workshops and coaching to create a project implementation plan, change management plans and define roles
  • Provided the project team a shared framework and tools for planning and implementing the change project. Certified change manager and the primary sponsor of the project in Prosci 3-day Change management Certification program.
  • Will improve top and middle managers' change management skills in a 2-day Prosci workshop. 


Improved change management competencies and in-house capabilities to run the project successfully. Project plan created and critical milestones to be achieved. The process of creating a new strategy involved most of the staff and generated commitment and communication from top to bottom.

Change Partners OÜ

Woldemar Mayer building
Paldiski mnt 29, corpus B, 6th floor
Tallinn, Estonia 10612

Reg no: 10744322

DUNS: 514409445

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