Customer need

Create and implement a common project management process and tools to achieve greater efficiency in day-to-day operations, support customer and employee satisfaction and rapid organizational growth.

While different approaches had been in place until now, the aim was to achieve a situation where the organization operates under a single agreed process.

Our solution

• Design agency Velvet led the mapping and alignment of the client's work processes, Change Partners supported the implementation of these processes and tools by providing a holistic process (0.5 years) for change management.
• Workshops with management and change agents to create implementation and communication plans. Launching and preparing a network of employee change champions to support implementation.
• Gamification solution for embedding new work processes

Results

More effective implementation of new work processes through an employee-inclusive approach.

Read a longer success story from Velvet's blog: https://www.velvet.ee/work/esplan